Monifyd
Fees & Refunds
Understand current transaction fees, subscription pricing, and how refunds are handled.
Payment service fee
Monifyd currently adds no transaction fee to customer payments. Customers pay the amount requested by the merchant. Historical payment records continue to show any fee that was charged at the time.
Merchant subscriptions
Dashboard and API subscriptions are separate products, with limits and prices listed on Pricing. Each paid subscription is billed independently through BACHS and can be cancelled separately. Cancellation takes effect according to the subscription period shown in the dashboard.
Customer refunds
Monifyd does not custody, initiate, or independently verify refund transfers. The merchant sends any refund from their own wallet and is responsible for confirming the destination, amount, network, and transaction.
Refund tracking
Merchants can record full or partial refunds against a confirmed payment and update each record's status. Recorded refund totals cannot exceed the amount received; failed refund attempts release the reserved amount. Where an email is supplied, Monifyd can send status updates based on the merchant's recorded status.
Contact
For a refund on a purchase, contact the merchant that received the payment. For Monifyd subscription or service questions, email monifyd1@gmail.com.